Corporate chatbot for a company

Corporate chatbot is an intermediary between the company and employees. Such a bot plays the role of an HR People Partner: it monitors the level of satisfaction and loyalty, maintains motivation, solves typical routine questions, conducts a survey and informs the staff.

The chatbot can collect digest updates and distribute them to workers. This method of communication allows each employee to learn about the internal affairs of the company in a timely manner. In addition, the chatbot acts as a catalyst for improving the conditions for employee communication. Corporate mailings through a chatbot do not require additional employee resources, as you can get acquainted with the information in your free time.

The adaptability and versatility of the chatbot allow an employee to instantly receive assistance on most typical issues: preparing or providing reports and documents, consultations, tracking personal goals and recommendations for improving skills, reminders of important meetings and events, requests for more information, etc. Timely resolution of the employees' request has a positive effect on their loyalty and encourages them to stay in the company for a long time.

Chatbot integration with CRM systems and accounting software saves staff time. The employee avoids the need to draw up documents, look for appropriate channels for their transfer, etc. When receiving a request from an employee, the bot instantly finds the specified form, asks the necessary questions, fills out the document and independently sends the file to the database.

Such a bot allows employees to avoid mistakes when filling out documents and systematizes internal databases.

The bot maintains the internal security of company data by limiting and controlling employee requests for certain documents. Employee segmentation allows you to specify in advance the available and hidden files for each authorized employee to the chatbot.

Chatbot significantly speeds up the contact search process. During the meeting, the bot collects all the necessary information from the user: full name, contact in the messenger, email address, department and position of the employee, and other data, the list of which the company chooses individually. User search can be performed by any criterion. For example, an employee needs to contact the logistics department. He selects the appropriate category and receives a list of specialists with a brief description of the tasks for which each employee is responsible.

The bot allows you to create appointments: an employee just needs to schedule an appointment, specify additional details and add favorite employees. The chatbot will notify them, book a time in the meeting room and create a corresponding mention in the Google calendar of all participants.

86% of employees and managers believe that the main reason for failure in work tasks is a poorly organized communication process within the company. Chatbot is a comprehensive solution for increasing the level of communication not only between employees, but also with management. The user can request a meeting with the manager, select and book a time, specify the topic and details of the meeting in advance. After the date is approved by the manager, the employee receives a reminder of the scheduled meeting.

The chatbot interacts with the employee in the messenger, providing him with support in the process of getting acquainted with the rules, values and policies of the company. During onboarding, the bot introduces the basic data: already at the first stage, the employee has information about the tasks and goals for starting work. The bot provides easy and quick adaptation, as it has answers to all typical questions and independently introduces the team to a new employee.

Besides, the bot also solves everyday issues of a new employee: finding and requesting access to corporate parking, places for lunch, issuing a pass, placing offices, etc. This will allow the newcomer not to distract the team from work, and not to ask uncomfortable questions, increasing his loyalty to the company.

Working according to prescribed algorithms, the bot supports the employee, trains them if necessary, monitors progress and generates a final report for the company's management. After the completion of the trial period, the bot conducts a survey of the employee to determine the level of satisfaction, motivation and loyalty.