Chatbots are the best innovative solution that allows you to both raise the level of service for the restaurant business and partially increase your presence in the delivery services market. Chatbots are a solution in the field of restaurant and cafe business that will help not only to maintain a business, but also significantly increase its efficiency.

What can chatbots for restaurants do?

The main advantage of a chatbot for a cafe or restaurant is an instant response to customer requests, or a potential visitor to the establishment, as well as optimization of the establishment's business processes. A chatbot can, without the help of an administrator, at the request of a visitor to an establishment, determine the schedule for occupancy of tables in a restaurant, offer to book it at a convenient time for the guest.

The chatbot can answer frequently asked questions from users, such as menu items, cooking times, prices, and other questions. This significantly saves the resources of the institution, which is most valuable at any time.

Also, the chatbot can take orders from the visitor and in the restaurant itself, asking questions about what the visitor prefers, advising him on any issues. The chatbot can remember the history of visits to the establishment by the user, and based on his preferences, offer exactly those dishes that are more likely to interest the visitor.

A restaurant or cafe guest can even pay their bill after a delicious dinner using a chatbot. Thus, the institution can reduce the need for waiter resources by 90% when serving a guest. The waiter, after the work of the chatbot, will only have to bring the dishes, and at the end of the dinner, pick up the dishes.

Chatbot for delivery service

For delivery, a chatbot is an ideal solution, as it combines 100% of the useful functionality for this type of business. Using a chatbot is much easier and faster than using a mobile application, despite the fact that a chatbot can have almost the same functionality.

Standard functionality of a chatbot for a delivery service:

• User account with order history
• Assortment of dishes for selection and order
• Basket
• Formation and payment of the order
• Delivery time notification
• Informing about the company's shares

Also, if necessary, the functionality of the bot can be modified for specific tasks of the delivery service. In this case, both the chat bot itself and the bot management system for the delivery service are being finalized.