A chatbot for a pharmacy in the messenger expands the list of business communication channels with the audience. Such a bot allows the client to have a personal account, check the history of orders, duplicate or create new orders, reserve medical drugs or equipment, check availability, search for the nearest network pharmacies, etc. Through the chatbot, the user can contact a pharmacist or pharmacist for a consultation without leaving home. 

A chatbot allows a business to communicate with the client in a high-quality way and remind them about themselves in a timely manner. For example, patients who buy certain medications on a regular basis can receive reminders about the need to duplicate the order. This method of communication increases loyalty and allows you to unobtrusively maintain contact with the client.

Chat bots in the field of medicine allow you to familiarize the user with the institution and demonstrate high-quality service even before the client's request. The bot conducts a presentation of the medical institution, consults, provides information about departments, specialists and available services. Through the chatbot, the client can choose a doctor according to his own parameters and instantly book a date and time. 

To save the resources of employees and customers, the bot will conduct a survey and create a customer questionnaire online, after which it will independently enter the data into the internal database of the medical institution. 

Thanks to the chatbot for dentistry, clinic, hospital, laboratory, the business gets the opportunity to automatically send the client test results, medical appointments, appointment reminders, collect feedback, etc.

Over 70% of customers prefer online reviews. Regular collection and analysis of feedback allows businesses to improve the quality of services provided and increase the level of competitiveness. 

In the personal account, the client can get all the necessary information in a few clicks: data on previous visits and their results, add or change information about himself. Such a bot can easily and quickly adapt to different tasks, for example, a bot for a children's hospital can create an individual schedule of vaccinations for parents and regularly remind about scheduled visits, and a chatbot for dentistry will provide a treatment plan prescribed by a doctor and information about upcoming appointments.

The personal account in the chatbot allows the client to receive a full medical card in the messenger, available at any time. For example, the client can download the results of the tests, the chatbot will save them in the internal database of the medical institution, which is available to the doctor during the patient's appointment. 

Patients' data is protected, as the chatbot stores information only in specified databases used by the medical institution. 

Telegram and Viber are familiar environments for the vast majority of users. The presence of business in messengers is an important part in forming customer loyalty, especially in the field of health. Clients of medical institutions or pharmacies are interested in certain anonymity, receiving an instant response to a request and quality consultation.

A chatbot allows you to fully automate routine tasks, saving business and customer time. In addition, chatbots allow the client to minimize contact with the manager or administrator – to make an appointment, you do not need to call, wait for an answer or answer the call. 

A significant advantage of a chatbot is the absence of the possibility of errors and the human factor. Thanks to pre-written scripts, the chatbot is polite, correct and friendly 24/7.