Development of a chat-bot for a delivery service

Name: Development of a chat-bot for a delivery service
Brand: Gerabot
Rating: 4.8 (12 reviews)

A delivery service is a business designed for fast customer service, in which a chatbot can become an indispensable assistant in informing customers, receiving orders, etc. Chatbot marketing opportunities open up great opportunities for any business.

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Advantages and capabilities of a chatbot for a delivery service

Delivery Chatbot Features

For any business, including the food or water delivery business, chatbots are an innovative means of communication with company customers, high-converting marketing activities and the ability to optimize any business company processes. To create an effective solution, it is necessary to analyze the existing business processes of a car service.

Often, chatbots for delivering water, food, contain customer interaction functionality, the ability to select a product and arrange delivery online, check the possible delivery time, the history of your deliveries, order feedback and get answers to basic questions online online in the chat bot.

Additional features that a chatbot may contain may be a client's personal account, in which he can manage his data, contact the manager. Also, the delivery service chatbot can be synchronized with CRM and contain a loyalty application for customers.

Chatbot Development Stages

1

Analysis and advice

Stage of detailed research to identify key business needs and advice. We analyze the business processes of the client and competitors. Based on the data obtained, we offer a comprehensive solution and form the terms of reference.

2

Consultation with the development department

If necessary, the client gets the opportunity to get additional advice from the development department employees to clarify the details, or if the project should contain two-way data synchronization from the chatbot and external systems of the client.

3

Paperwork

After discussing and approving all the work on the project, the terms of reference and the flowchart of the project are drawn up. After their approval, a contract for the performance of services is drawn up, in which the terms and cost of work are prescribed.

4

Chatbot development

The Gerabot team of specialists develops a chatbot according to the terms of reference and the project block diagram. For the duration of the project, Gerabot employs a project manager who provides the client with all the information about the project stage.

5

Testing and implementation

We conduct full detailed testing of the chatbot and provide access to the client to test the working chatbot and control system, or its representatives. The testing process usually lasts from 1 to 3 weeks.

6

Technical support

After the implementation of the chatbot, Gerabot provides a year of free maintenance and technical support under the contract, as well as consulting support on all issues that may arise when using the ready-made solution.

Fill out the brief, we will contact you and discuss all the details of the project

Cases

Chatbot for the DS pharmacy network

The DS pharmacy chain is one of the largest pharmacy chains in Ukraine.

Implementation and synchronization of the loyalty program for customers, creation of barcodes.
Development of drug ordering functionality, user order history.
Development of the functionality to search for the nearest pharmacies by the user's location.
Setting up notification and reminder systems to retain the company's customers.

Telegram chatbot link Chatbot for the DS pharmacy network

Viber chatbot link Chatbot for the DS pharmacy network

Chatbot for water delivery company Khvilya Zdorov'ya

TM «Khvilya Zdorov`ya» – delivery of natural artesian water from a well 335 meters deep.

Developing a mechanism to simplify the ordering process for current and new customers of the company.
The ability to quickly contact support for issues that require immediate resolution.
Informing customers about new promotional offers of the company with a high interaction conversion rate.
Maximum integration of the company's external services with the chatbot for quick receipt and processing of orders.

Telegram chatbot link Chatbot for water delivery company Khvilya Zdorov'ya

Viber chatbot link Chatbot for water delivery company Khvilya Zdorov'ya

Corporate chatbot for an energy company

OOEK - Odessa Regional Energy Supply Company operating in the Ukrainian electricity market.

Optimizing the work processes of the customer support department.
Developing the functionality of a user's personal account in a chatbot.
Informing customers about the need to pay debts and other notifications.
Using a chatbot as a marketing tool to increase consumer loyalty.

Telegram chatbot link Corporate chatbot for an energy company

Viber chatbot link Corporate chatbot for an energy company

Corporate chatbot for Acino

ACINO an international pharmaceutical company specializing in the development and production of modified generic drugs, using modern achievements and advanced technologies.

Developing a chatbot structure that is understandable and deployed for employees.
Optimization of internal processes of interaction between departments of the company and communication of employees.
Easy and convenient access to corporate information and measures.
Increasing the loyalty of employees within the company, holding online events.

A chat bot for an energy company

PJSC “Kharkivenergozbut” - energy supply company of Kharkov and the region.

Optimizing the work processes of the customer support department.
development of the functionality of the user's personal account in the chatbot, synchronization with external services.
Informing customers about the need to pay debts and other messages through the chatbot.
Using a chatbot as a marketing tool to increase consumer loyalty.

Telegram chatbot link A chat bot for an energy company

Gerabot offers a variety of solutions for various business areas in the development of chatbots for business. A chat bot for a company can be created using the available functionality of the chat bot constructor, if it meets the technical needs of the project or is individually developed taking into account all the unique needs of the organization’s chat bot. The needs of the project are identified at the stage of analyzing the project, the company's business processes, the key goals and objectives that the created chat bot should cover, the design and implementation of the chat bot flowchart. The result of the analysis is a decision on the most effective way to develop a chat bot. Also, the need for the capabilities of the data management system received through the chatbot and the necessary synchronization with external systems is analyzed.

Clients

Feedback from our clients

Domashka.net

За час співпраці компанія показала свою здатність з високою відповідальністю підходити до поставлених завдань, виконувати роботи вчасно і якісно. Характерною рисою роботи Gerabot є високий професіоналізм і відповідальність співробітників компанії.

Рекомендуємо Gerabot, як надійного і стабільного партнера в області розробки чат-ботів.

Acino

AcinoBot зайняв 2 місце за версією Асоціації корпоративних медіа України як діджитальний корпоративний інструмент.

Також Acinobot входить до складу 3 найкращих проектів нашого регіону СНД, що направлені в хеад офіс (Швейцарія) в рамках проекту Recognition. Ціль даної активності - пошук найкращих практик для того,щоб маштабувати і використати їх інших країнах чи регіонах.

Дякую Вам за співпрацю!

Magiccoffee

Компанія Gerabot виконала проєкт повністю, починаючи від розробки завдання з рекомендаціями, як саме повинен виглядати чат-бот, для найбільш ефективних показників, і закінчуючи якісною технічною підтримкою.

Чат-бот, окрім самого сайту, став популярним каналом продажу який постійно набирає обертів.

Дякуємо команді Gerabot за співпрацю!

Tariffs for other services

Chatbot Builder

18$/month

14 days free

omnicality, messenger aggregator
Chatbot quick setup
audience segmentation
api for developers
unlimited chatbots
embedded crm-system
bulk mail

Website chat

9$/month

14 days free

unlimited operators
widget visual customization
connecting a chatbot to a widget
simple site integration
analytics tools
operator response templates
communication via messenger

Why us?

>150

Completed projects

>10

Years on the market

>20

Partners

>2,000

GERABOT users

>10

Ready templates

>20

Experienced professionals

Blog

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Crypto games in the Telegram Web Application

Cryptogames are games that use blockchain technology to store game assets, execute transactions, and implement economic models. They typically operate on a Play-to-Earn (P2E) or Free-to-Play (F2P) basis, where players can earn cryptocurrency or NFTs that have real-world value.

Loyalty program for retail on Telegram

The modern retail market is extremely competitive, and attracting new customers is becoming increasingly difficult and expensive. That is why most companies focus on retaining existing customers, which is cheaper than attracting new ones.

Frequently asked questions when creating a chatbot:

What is the cost of creating a chatbot for a delivery service?

There are several options for developing a chatbot for delivering food, water, etc.: development on the Gerabot chatbot constructor, the cost of a monthly subscription (from $18) +, if necessary, the help of company specialists (UAH 14,000). Or development of an individual corporate solution from $800.

Для каких целей требуется чат-бот для доставки?

Целью разработки чат-бота для службы доставки является повышение лояльности клиентов, быстрое оформление и обработка заказа, оптимизация взаимодействия между клиентом и сотрудниками. Также чат-бот может автоматизировать любой процесс внутри службы доставки.

Каков срок разработки чат-бота для доставки еды, воды?

Стандартный срок разработки индивидуального чат-бота для службы доставки еды, воды, почты в среднем занимает 2 месяца. Но все зависит от конкретных целей и задач, которые должен решать чат-бот.

Возможна ли интеграция чат-бота для доставки с другими сервисами?

Так, чат-боты созданные компанией Gerabot, имеют свое внутреннее API, которое может быть использовано для синхронизации данных по заказам и клиентам. Также, в случае разработки проектного решения, API может полностью адаптироваться под нужды проекта.

Под какие мессенджеры разрабатывать чат-бот для доставки?

Решения, для которых мессенджеров лучше создавать чат-бот для доставки, обычно принимается исходя из того, какими мессенджерами пользуются клиенты компании, и какой функционал должен поддерживать чат-бот, который будет разработан.

Ready to automate business processes, improve customer service and make your project profitable?

Fill out an application, describe your needs and goals, or leave a technical task. We will preliminarily calculate the estimated cost of developing a chatbot and the timing of the work, select the best option for automating all processes and carry out

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Chatbot for delivery service