Chatbot for service and services

Chatbot for services

Support and customer service

Creating chat bots to increase the level of service and loyalty.

Chatbots for customer service and support are the best solution to increase company loyalty among consumers. Chatbot – is a solution for 24/7 service and optimization of the company's internal processes.
Viber
FB Messenger
Whatsapp
Other
Advantages and capabilities of chatbot for service and services
Service support

While creating the chatbot logic and scripts, the business can detail any questions the customer may have. The distribution of frequently asked questions into categories allows the user to use the quick search and solve the problem without the participation of the manager. Instant resolution of the client's issue increases his loyalty.

The chatbot saves time for the user and operators. The bot advises clients and covers all basic needs, and operators get the opportunity to solve atypical tasks. In addition, the chatbot is available 24/7 and has no limits on the amount of incoming traffic and simultaneous requests.

Thanks to the ability to quickly edit content or chatbot functionality, customers are always informed about updates. For example, during force majeure circumstances, an Internet provider can create a mailing list for all customers at the same time and warn about repair work. In the absence of a chatbot, the company receives an unexpected load on the contact center.

Operator connection

In the process of using a chatbot, a question may arise that is not included in the list of prescribed scenarios. In this case, the user can request a chat manager with one click. There are no changes on the part of the user - he continues to communicate in the chatbot, but instead of pre-prepared scripts, the manager prescribes the answers.

Before adding a manager, the chatbot can prompt the user to choose a convenient communication method (continue communication in the bot or receive a call from the manager), as well as select a convenient time and date. The operator instantly receives a notification about a new incoming request and can get acquainted with the reason for the client's request in the history of his communication with the bot. This method significantly increases loyalty, since the client not only chooses the time of communication that is convenient for him, but also avoids additional explanations at his request.

The operator connection function allows the user to receive additional advice, service or discuss an atypical problem.

Integration
Integrations with third-party services are necessary to expand the functionality of the chatbot. With the help of integrations, a business gets the opportunity to add payment services, a CRM system, accounting systems, etc.

Using a chatbot in combination with a CRM system improves the customer's user experience. The user can not only send data, but also receive it. For example, a client submits an application, the bot can check all the additional data, find out the cost, and predict the next available time. After filling out the application and paying through the integrated payment system, the bot will enter the relevant information into the CRM system and accounting system and notify the company about the data update. If necessary, the bot receives information instantly, so the client can check the status of the application at any time and enter additional data. This method completely eliminates the possibility of error, since the entire process is automated and does not require the intervention of a manager.

Gerabot chatbots are synchronized not only with public systems, but also with any internal company service.
Client's personal account
The client receives a full-fledged personal account, which can be used to fill out an application for service, check his status and balance, clarify or change the tariff, and receive technical advice. Authorization in the chatbot occurs once (provided that the client does not unsubscribe from the bot or the administrator does not delete the user), thanks to which the client avoids the need to enter a login and password each time. For authorization, the client must provide a phone number or enter a password.

After authorization, the user can enter additional data about himself to speed up subsequent communications, for example, address, convenient time for receiving services, his own wishes, etc.

The presence of a personal account allows the company to receive more data about the client, perform better forecasting, increase loyalty to the business and improve the chatbot based on analytics of typical user needs.
Chatbot Development Stages
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Cases
Gerabot offers a variety of solutions for various business areas in the development of chatbots for business. A chat bot for a company can be created using the available functionality of the chat bot constructor, if it meets the technical needs of the project or is individually developed taking into account all the unique needs of the organization’s chat bot. The needs of the project are identified at the stage of analyzing the project, the company's business processes, the key goals and objectives that the created chat bot should cover, the design and implementation of the chat bot flowchart. The result of the analysis is a decision on the most effective way to develop a chat bot. Also, the need for the capabilities of the data management system received through the chatbot and the necessary synchronization with external systems is analyzed.
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Tariffs for other services
Chatbot Builder
18$/month
14 days free
  • omnicality, messenger aggregator
  • Chatbot quick setup
  • audience segmentation
  • api for developers
  • unlimited chatbots
  • embedded crm-system
  • bulk mail
Website chat
18$/month
14 days free
  • unlimited operators
  • widget visual customization
  • connecting a chatbot to a widget
  • simple site integration
  • analytics tools
  • operator response templates
  • communication via messenger
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>20
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Blog
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Chatbots have become an integral part of today's digital world and an important tool for businesses, users and various industries. The role of a chatbot architect is to design, develop and implement chatbots.
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The artificial intelligence and smart technology industry has experienced significant growth, opening up new opportunities for businesses in all areas. One of the most promising areas is the use of chatbots for internal use, in particular for employee surveys.
Frequently asked questions when creating a chatbot:
What is the cost of creating a chatbot for a service and services?
There are several options for developing a chat bot for a service and services: development on the Gerabot chat bot constructor, the cost of a monthly subscription (from $ 18) +, if necessary, the help of company specialists (UAH 14,000). Or development of an individual chatbot solution for a service from $800.
Для каких целей требуется чат-бот для сервиса и услуг?
Чат-боты являются наиболее эффективными решениями для сервисной поддержки клиентов для компаний, предоставляющих услуги, или занимающихся послепродажной поддержкой клиентов. Пользователям предоставляется возможность быстро в режиме 24/7 оставить запрос или связаться с менеджером компании.
Каков срок разработки чат-бота для обслуживания клиентов?
Стандартный срок разработки индивидуального чат-бота для сервиса или услуг в среднем занимает 2 месяца. Но все зависит от конкретных целей и задач, которые должен решать чат-бот.
Возможна ли интеграция чат-бота с другими сервисами?
Так, чат-боты, созданные компанией Gerabot, имеют свое, внутреннее API, которое может быть использовано для синхронизации данных. Также, в случае разработки проектного решения, API может быть полностью адаптирована под нужды чат-бота для сервисного обслуживания.
Под какие мессенджеры разрабатывать чат-бот для поддержки клиентов?
Решения, для которых мессенджеров лучше создавать чат-бот для сервисной поддержки, обычно принимается исходя из того, какими мессенджерами пользуется целевая аудитория и клиенты компании, и какой функционал должен поддерживать чат-бот. Оптимальное решение – разработка чат-бота для сервиса под telegram и viber.
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