Corporate chatbot for an energy company

Chatbots are rapidly taking over all areas of business, and utility providers are no exception. The introduction of modern online services allows customers to avoid calls, queues, long search for an answer to a question or waiting for an operator's answer. In addition, a simple and familiar messenger interface simplifies and speeds up the process of obtaining information.

The chatbot developed by Gerabot closed the client's main requests:

newsletters
optimization of work with client requests
functional personal account
implementation of marketing tools

Customer

OOEK

Bot type

Service, consultant

Telegram link

Viber link

The chatbot developed by Gerabot closed the client's main requests:

Quick Alerts

Unlike mailing lists, a chatbot significantly increases the conversion rate: customers are always informed in a timely manner, as they receive mailing lists and urgent notifications right in the messenger.

Personal Area

Thanks to the chatbot, customers of the energy company received a full-fledged personal account in the messenger: quick authorization, checking the status of an account or current debt, transferring readings, online payment, and more.

Customer Service Optimization

The chatbot advises customers on the most frequently asked questions, it allows you to find the nearest branch, find out the address or number of the call center, and also request the connection of an operator. This type of chatbot significantly reduces the load on the call center, saves business resources and increases customer loyalty.