A chat bot for an energy company

Chat bots for telegrams, for customer service are gaining more and more popularity among consumers, as the audience of messengers is growing rapidly every year. The speed and ease of access to information, as well as the convenience of using a chatbot to obtain the necessary data, or access to a personal account, increase the level of customer service and increase the rating of positive feedback about the company.

The chatbot developed by Gerabot for an energy supplier company covered the client's needs for:

quick access to information;
opportunities to get advice online;
access to personal account functions;
Receiving an answer to frequently asked questions.

Client

Kharkov Energosbut

Bot type

Service, consultant

Telegram link

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The chatbot developed by Gerabot closed the client's main requests:

Quick Alerts

Unlike mailing lists, a chatbot significantly increases the conversion rate: customers are always informed in a timely manner, as they receive mailing lists and urgent notifications right in the messenger.

Personal Area

Thanks to the chatbot, customers of the energy company received a full-fledged personal account in the messenger: quick authorization, checking the status of an account or current debt, transferring readings, online payment, and more.

Customer Service Optimization

The chatbot advises customers on the most frequently asked questions, it allows you to find the nearest branch, find out the address or number of the call center, and also request the connection of an operator. This type of chatbot significantly reduces the load on the call center, saves business resources and increases customer loyalty.