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Labels (or tags) help segment audiences of chatbot users for further analytics and applying different actions to different audience segments. 

There are two options for adding a label to a chatbot user:

  • adding a label on the chat settings page;
  • adding any chatbot script in the appropriate tab.

Once a label is added, it can be used in filters and applied to other chats or scenarios.

To add a label in the chat itself, you need to click the corresponding button on the page of any chat.

Adding a label in the chatbot

After clicking, a window for adding a label will appear.

Creating a tag for a chatbot user

However, in order for labels to be added to chats automatically, you need to add a new one, or choose an already created label in the corresponding script, going to which label will be added to the chat user.

Creating labels for steps in chatbots

On the general chat list page, labels can be used to filter chats.

Filtering chats by tags

Also, tags can be used for audience segmentation when creating mailings to users. To do this, when creating a new newsletter, you need to select labels in the corresponding newsletter filter.

The administrator can delete tags on the settings page, in the corresponding category.

Removing tags in chatbot
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