Labels (or tags) help segment audiences of chatbot users for further analytics and applying different actions to different audience segments.
There are two options for adding a label to a chatbot user:
Once a label is added, it can be used in filters and applied to other chats or scenarios.
To add a label in the chat itself, you need to click the corresponding button on the page of any chat.
After clicking, a window for adding a label will appear.
However, in order for labels to be added to chats automatically, you need to add a new one, or choose an already created label in the corresponding script, going to which label will be added to the chat user.
On the general chat list page, labels can be used to filter chats.
Also, tags can be used for audience segmentation when creating mailings to users. To do this, when creating a new newsletter, you need to select labels in the corresponding newsletter filter.
The administrator can delete tags on the settings page, in the corresponding category.