Chatbot Builder
Gerabot is a system for creating chatbots for popular messengers, such as: Telegram, Viber, FB Messenger, Instagram.
The service provides ample opportunities for creating bots of various complexity and subject matter, ranging from informational bots, or bots for newsletters, to complex chatbots with a personal account and custom variables. Also, the service has its own API, with which it is possible to synchronize chatbot data with other services and software.
From the basic capabilities of the Gerabot chatbot designer, you can highlight the following:
This functionality provides an opportunity to create the most informative messages for chatbot users and to send messages through the chatbot, adding any useful materials on the subject of the message.</span
Chat-bot is a tool with which the user can receive information by moving from one scenario to another. To make this possible, navigation tools are used in the chatbot. Among the key chatbot navigation tools, it is worth noting:
Using the keyboard, the bot administrator can enable the user to switch between scenarios by pressing the appropriate buttons. Keywords help to provide relevant information for messages that the user sends to the bot without using the keyboard.
A chatbot is not always exclusively a means of providing static information to users. The chatbot can be used to generate leads and provide support to the company's existing customers, or to new users who are interested in the company's services.
In order to receive information from the user and interact with the user, the following tools are used:
Feedback forms are configured in the system and consist of a list of questions, the answers to which are collected in a separate lead and get into the appropriate section in the management system. In the future, the leads can be processed in the system itself, or sent to a third-party service using an API.
Connecting the operator to the chat, in case the user used the opportunity to invite the operator to the conversation, they get into a separate section “requests”, where the manager can process the request by connecting to the dialogue with the user.
The Gerabot service offers a wide functionality of an online consultant for the site, the use of which significantly increases the conversion of the site and is an additional channel of lead generation.
Among the key features of the chat for the site, it is worth noting:
All this functionality provides an opportunity to make the site more attractive and convenient for users and to increase the indicators of the behavioral factor, which significantly helps in the promotion of the site.
Accumulation of information has a key purpose - processing the received data. Therefore, Gerabot has a built-in functionality of the CRM system, which provides the opportunity to work with leads, sales funnels and maintain a customer base.
Also, taking into account Gerabot's ability to connect tokens of various messengers, this makes the service an omnichannel system of communication with customers. Also, the system has the ability to send mailings to clients' email addresses.
Gerabot collects all data about user behavior in bots. Among them, it is worth noting such as:
If you need to create a complex bot with user authorization or special access conditions, then you can use the additional functionality of the system. Each chatbot script can be given special access conditions, for example:
In addition to the ability to manage access to chatbot content, using access conditions and custom variables, you can develop and implement personal customer accounts in chatbots, and provide personalized data to each individual user.
