Online support, chat for the site

Chat for site

Online consultant for a website with chatbot functionality.

More leads and increased loyalty, improved customer service.

Free trial for 14 days
Without credit card
Register in 2 clicks
Chat for the site from Gerabot provides opportunities
By creating and using a chat for a website as a tool for business and marketing, you get:
Online chat, website consultant
Online chat, website consultant
Solutions to increase website conversion and customer loyalty. The lead generation tool is already at the first point of contact.
Chatbot for website
Chatbot for website
Automated online chat logic using a connected chat bot for a website, business process optimization.
Contact management system
Increasing lead generation
Get leads through the lead generation form built into the site's chat. Increase site lead generation by 35%.
Activate your account now. 14 days free.
Connecting the operator to the chat on the website
Chat for operator connection site
Provide consultations online

The average decision time to use the site or not, the user makes in the first 10-30 seconds of being on the site. By giving site users the opportunity to contact an online consultant for questions that they did not find answers to on your site, you reduce the rejection rate by 50% and increase user loyalty to your site.

A convenient system of communication between managers or operators with site users allows you to quickly respond to requests and advise users in real time on any thematic issues. Use quick answers, filter requests by relevance, review the user's previous requests, to get more personalized information about him.

More details about the possibilities of an online consultant:

Lead generation form in the chat
Convert traffic into leads

Losing potential leads is a major problem for any site. The maximum conversion of the target action on the site reaches 5-8%, that is, the company loses all other traffic, and has no possibility of further interaction with it. By using the site chat and lead generation form as a lead retention and identification tool, the business gets a site conversion increase of over 30%.

Use the built-in lead generation forms in the site chat to identify site users and further interact with them. By creating forms with questions that will be as relevant as possible to user requests, you get the opportunity not only to generate leads on your site, but also to further interact with them through the Gerabot lead management system.

More details about forms of lead generation:

Chat site lead generation form
Chatbot connection
Chat for chat bot connection site
Automate the consultation process

Optimization of the service and support process is an issue facing any business and is the most important for saving company resources. Solving this issue not only provides an opportunity to save up to 80% of the useful time of employees, but also to increase loyalty and the level of customer service by providing 24/7 service support without extra costs.

A chatbot with logic configured for the company's customer service business processes will provide the business with the opportunity to automatically provide answers to frequently asked questions, receive user contacts without the need for the company manager to be involved, speed up the processing of potential leads and the process of responding to user requests. Also, the bot can work both on the website and in the company's messengers.

More details about chatbots on the site:

Knowledge base or quick tips
Provide information quickly and conveniently

85% of sites have a rather extensive and complex structure of site pages, which does not always allow the user to quickly find the information that interests him. Very often, this becomes the main factor in the growth of bounce rates and reduces the site's performance in organic search in search engines, because the behavioral factor is the most important indicator of whether a site is interesting and convenient for users

By taking advantage of the ability to add important information to the chat for the site, the business has the opportunity to make it easier for users to access it and improve the behavioral factor. Also, the knowledge base can be used as a tool to inform site users about important events, new information that has been added to the site or as answers to frequently asked questions, which significantly increases the site's usability.

Chat for site quick answers
Automatic calls to action
Chat site automatic calls to action
Encourage users to interact

Draw additional attention of users to the widget thanks to additional messages that appear automatically after the specified time. Using calls-to-action increases the conversion of user interactions with chat by more than 70% and increases the time a user spends on the site by up to 100%. Add automatic calls to action with different content based on the topic and goals of a specific page.

Provide users with additional channels and opportunities to communicate with the company in addition to the site chat itself. Make additional links to the company's chatbots, pages in social networks, add the opportunity to write a letter to the company by email, or immediately call the corporate phone number. Each additional communication channel is an additional 20% conversion by the user.

Advantages and features of chat for the site from Gerabot
Easy integration and visual customization

Integration of chat into the site takes a few minutes and does not require additional specialized knowledge. Using the Gerabot platform, any user can add a chat to the site in a few clicks. The constructor allows you to create and change the visual appearance of the chat on the site. For the convenience of users, the complete process of integrating chat into the site is shown in a short video instruction.

Chat on the site allows you to increase audience loyalty and the number of sales – the client can get an answer to the question 24/7. The chatbot maintains communication with site users, answers standard questions, collects important information and, if necessary, transfers all data to the operator. The key advantage of the chat on the site is to reduce the workload of the contact center, since most of the basic tasks are available to the smart assistant.

You can create a chat on the site yourself using the chat bot builder or by contacting the Gerabot team of specialists.

Convenient interaction with the client

Gerabot customers receive a list of quick responses for the operator to work with. The quick response templates are unique because they are tailored to fit the needs of the business. This method of communication significantly reduces the response time and increases customer loyalty.

Usually, to start communication, a company employee needs to go to the platform, open a request and start a dialogue with the client. To simplify this process, an additional service – chatbot for the operator. Businesses get an internal chatbot, available only to company employees. The client's request to connect the operator on the site comes to the chatbot. The operator, in turn, receives a request in the messenger. The manager has a complete history of client communication with a smart consultant on the site, is aware of the request, the client's needs and all the necessary additional data, so that the client's request receives an instant response.

Pay only for referrals

Chat on the site increases the number of hits to 70%, and the beginning of communication allows you to interest the site visitor and transfer him to the client category. Thanks to automated responses, the operator receives requests only from the most interested users who are familiar with the product or service. In addition, during non-working hours of the contact center, the bot saves the data received from the user and notifies the operator about the information update.

Payment for the chat service on the site is not fixed, since it is carried out depending on the number of user requests. This method allows you to save the resources of small and medium-sized businesses.

The number of operators is unlimited and does not require additional fees – all operators get their own account. This allows the company to track the quality of work of each manager and receive statistics on successful communications.

Chatbot for website

Users have the opportunity to create an analogue of a chat on the site in the messenger. A chatbot in a messenger may contain a similar set of functions or be an advanced add-on. In order to duplicate a chat on a site in a messenger, you do not need to write new logic and scripts, the Gerabot platform allows you to use one logic both for chat bots in messengers and as a bot on the site.

If necessary, the functionality of the chatbot can be extended by adding new scripts or integrating additional services. A modified chatbot can become a complete analogue of a website: choosing a product, creating an order, calculating the cost, specifying the delivery address, signing up for a service, etc.

Website chat helps businesses get new leads. When communicating on the site, the user can receive a lead magnet (promo code, trial period, shareware, etc.) to switch to the chatbot. The bot keeps contact with the user and allows you to create a mailing list or initiate a dialogue in the future.

Requests Analytics

Chat for the site has detailed analytics on the Gerabot platform, as well as the ability to integrate with the CRM system. With the help of analytics, you can track the effectiveness of each manager. Among the important indicators: the number of requests, response speed, the percentage of successful communications. Also available is the occupancy tracking feature by the hour to identify peak times with increased demand for operators.

User analytics allows you to distribute the audience according to certain characteristics, which are used to improve marketing performance. The user can provide the company with their location, age, gender or other personal data in order to receive personalized offers.

After each communication, the client can send feedback on the performance of the chat or operator. This allows employees to instantly learn about non-standard situations and respond to them in a timely manner. In addition, according to research, most customers choose to report controversial situations in a chatbot, rather than in person with a real manager. The ability to leave a complaint and get a quick resolution increases customer confidence.

Why installing an online chat on a website is an effective solution for your business?
Quality and fast service
Quality and fast service
Customer service after business hours
Customer service after business hours
Reducing customer churn
Reducing customer churn
Loyalty increase
Loyalty increase
Increasing the conversion rate
Increasing the conversion rate
Additional sales channel
Additional sales channel
Website chat
18$/month
or
173$/year (20% discount)
14 days free

Special offer!

Get unlimited functionality of the service, 1 year subscription and the help of our specialists in configuring the bot according to your needs.

Only $172

  • paid subscription to the service for a period of 1 year
  • tariff without changes for 3 months at the minimum price
  • analysis of business processes by topic to improve efficiency
  • development of a block diagram for bot implementation
  • setting up a bot or widget for a site on the service
  • learning how to use the service
  • Personal manager for consultations
Starting an online chat for a website in 4 steps
1
Registration on the site
Create an account on the Gerabot website and receive a link to your personal account to manage chat and contacts
2
Getting the widget code
Copying the widget code to the site from Gerabot and installing it on your site in a few clicks
3
Widget setup
Widget visualization by customizing the corporate color scheme and customizing the company name
4
Chatbot setup
If you need to customize the logic of the chatbot for the widget to simplify interaction with users of the widget
Guide how to create an online chat for the site?
Clients
Cases
Gerabot offers a variety of solutions for various business areas in the development of chatbots for business. A chat bot for a company can be created using the available functionality of the chat bot constructor, if it meets the technical needs of the project or is individually developed taking into account all the unique needs of the organization’s chat bot. The needs of the project are identified at the stage of analyzing the project, the company's business processes, the key goals and objectives that the created chat bot should cover, the design and implementation of the chat bot flowchart. The result of the analysis is a decision on the most effective way to develop a chat bot. Also, the need for the capabilities of the data management system received through the chatbot and the necessary synchronization with external systems is analyzed.
Feedback from our clients
Tariffs for other services
Chatbot Builder
18$/month
14 days free
  • omnicality, messenger aggregator
  • Chatbot quick setup
  • audience segmentation
  • api for developers
  • unlimited chatbots
  • embedded crm-system
  • bulk mail
Individual development
from 800$
turnkey development
  • detailed analysis of the project
  • individual functionality
  • unlimited followers
  • api development for the project
  • connection of any messengers
  • contract work
  • no subscription fee
Why us?
>150
Completed projects
>10
Years on the market
>20
Partners
>2,000
GERABOT users
>10
Ready templates
>20
Experienced professionals
Blog
Importance of an online consultant for business
An online consultant is a specialist who provides advice and support to clients or users via the Internet. This may include various forms of communication such as chat, email, video conferencing, etc.
Chat for the site. Improving the site's efficiency.
Site chat is an important tool for communicating with visitors, as it can bring numerous benefits to businesses and users. How to plow chat for the site and use it effectively?
Chat for the site. Features, benefits and overview of services.
Site chat is a widget that helps site users to quickly find the necessary information, leave a request or get advice from a company manager. Therefore, it is a tool that directly affects: lead generation; customer loyalty; site conversion; site behavioral indicators.
Frequently asked questions when creating a chatbot:
How to put a widget on your site?
In order to put the widget on the site, you just need to register on the service and copy the widget code to your site in the head area. After that, you can visually customize the widget.
Are there any restrictions on the number of operators for communication?
Gerabot does not limit the number of operators that can be connected to the system. Also, the cost of a monthly subscription to the service does not depend on the number of operators.
Can I visually customize the widget for the site?
Yes, Gerabot provides the ability to visually customize the widget for the site. You can change the main colors of the widget, add your company logo.
Can I connect a chatbot to a widget?
to instant messengers and to a website widget. The logic of the chatbot can be the same in all integrated systems.
Can the widget be connected to multiple sites?
No, a widget for a site from one account can only be connected to one site. To connect the widget to another site, you need to open a new account on the Gerabot service.
What is the cost of using a website widget from Gerabot?
The first 14 days are free. Further, the cost of a monthly subscription to the Gerabot service starts from $18 per month and depends on the number of requests to the chat for the site. If you pay annually, you get a 20% discount.
CHAT FOR THE SITE, CHAT-BOT FOR THE SITE

Chat for the site – is an interactive tool for interaction with visitors, which allows you to quickly and conveniently answer questions and help solve problems. With chat, you can provide your customers with a fast and efficient way to communicate with your company, which will increase their satisfaction and increase conversion on your site. Chat can be configured to automatically answer questions, recognize keywords, and talk about your products and services.

Chat for the site is a powerful tool for interacting with your customers, which provides many advantages to the business. Here are some of them:

  1. Improved customer service: With chat for the site, your customers can get prompt support and answers to their questions in real time. This improves their satisfaction with the service and increases their loyalty to your brand.

  2. Increase conversions: Site chat can help you increase conversions on your site as it allows you to solve customer problems in real time. You can help customers with the selection of goods and services, answer their questions and provide additional support during purchases.

  3. Saving time and money: Chat for the site can replace phone support and e-mail. This will allow your company to save money and time that can be used for other tasks.

  4. Increase sales: Site chat can be a powerful tool to increase sales. You can entice customers to shop with personalized offers and recommendations that target their needs and interests.

  5. Increasing the level of trust: Chat for the site makes it easy for customers to contact your company with any questions and problems, which increases the level of trust in your business.



Gerabot is a chat widget for the site with the possibility of connecting a chatbot and building omnichannel communication solutions. It allows you to set up chat on the site and create chatbots for various messengers (Facebook Messenger, Viber, Telegram and others) and use them on your site. Gerabot also offers integration with other tools, such as CRM systems, newsletters, contact collection, and others.

By installing Gerabot online chat on your site, you get the opportunity to communicate with site visitors in real time. This provides faster and more efficient interaction with users and helps to solve their questions.

One of the advantages of Gerabot is the ability to customize your messages according to the needs of your audience. You can create a chatbot with an understanding of the needs of your target audience and take into account their preferences, which provides a more personalized and effective interaction experience with your site.

Gerabot also allows you to set different modes of interaction with users, for example, auto-answers to questions, distribution of questions between operators, settings of various scenarios and others. This ensures a smoother and more organized process of interacting with customers and helps increase the efficiency of your team.

In addition, Gerabot provides additional features such as contact collection, mailings and chatbot usage statistics.

In addition, the chat for the Gerabot site provides the ability to collect useful statistics for analyzing the effectiveness of interaction with customers. You can track metrics like messages, link clicks, average response time, and more to understand which interactions are working best for your business and which can be improved.

Please note that the Gerabot site chat allows you to interact with customers in different languages, which can be useful for businesses operating in an international environment.

Finally, it's important to note that Gerabot's site chat is a very flexible tool that allows you to customize your customer interaction through multiple channels, including Facebook Messenger, Telegram, Viber, WhatsApp, and more. This allows your business to act on your needs and allows customers to interact with you through a channel that is convenient for them.

So, if you are looking for an efficient and convenient way to interact with your customers, Gerabot chat is the perfect solution for you. Contact our team to learn more about how we can help you design and customize a chat widget for your site.

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