Online consultant for a website with chatbot functionality.
More leads and increased loyalty, improved customer service.
The average decision time to use the site or not, the user makes in the first 10-30 seconds of being on the site. By giving site users the opportunity to contact an online consultant for questions that they did not find answers to on your site, you reduce the rejection rate by 50% and increase user loyalty to your site.
A convenient system of communication between managers or operators with site users allows you to quickly respond to requests and advise users in real time on any thematic issues. Use quick answers, filter requests by relevance, review the user's previous requests, to get more personalized information about him.
More details about the possibilities of an online consultant:
Losing potential leads is a major problem for any site. The maximum conversion of the target action on the site reaches 5-8%, that is, the company loses all other traffic, and has no possibility of further interaction with it. By using the site chat and lead generation form as a lead retention and identification tool, the business gets a site conversion increase of over 30%.
Use the built-in lead generation forms in the site chat to identify site users and further interact with them. By creating forms with questions that will be as relevant as possible to user requests, you get the opportunity not only to generate leads on your site, but also to further interact with them through the Gerabot lead management system.
More details about forms of lead generation:
Optimization of the service and support process is an issue facing any business and is the most important for saving company resources. Solving this issue not only provides an opportunity to save up to 80% of the useful time of employees, but also to increase loyalty and the level of customer service by providing 24/7 service support without extra costs.
A chatbot with logic configured for the company's customer service business processes will provide the business with the opportunity to automatically provide answers to frequently asked questions, receive user contacts without the need for the company manager to be involved, speed up the processing of potential leads and the process of responding to user requests. Also, the bot can work both on the website and in the company's messengers.
More details about chatbots on the site:
85% of sites have a rather extensive and complex structure of site pages, which does not always allow the user to quickly find the information that interests him. Very often, this becomes the main factor in the growth of bounce rates and reduces the site's performance in organic search in search engines, because the behavioral factor is the most important indicator of whether a site is interesting and convenient for users
By taking advantage of the ability to add important information to the chat for the site, the business has the opportunity to make it easier for users to access it and improve the behavioral factor. Also, the knowledge base can be used as a tool to inform site users about important events, new information that has been added to the site or as answers to frequently asked questions, which significantly increases the site's usability.
Draw additional attention of users to the widget thanks to additional messages that appear automatically after the specified time. Using calls-to-action increases the conversion of user interactions with chat by more than 70% and increases the time a user spends on the site by up to 100%. Add automatic calls to action with different content based on the topic and goals of a specific page.
Provide users with additional channels and opportunities to communicate with the company in addition to the site chat itself. Make additional links to the company's chatbots, pages in social networks, add the opportunity to write a letter to the company by email, or immediately call the corporate phone number. Each additional communication channel is an additional 20% conversion by the user.
Integration of chat into the site takes a few minutes and does not require additional specialized knowledge. Using the Gerabot platform, any user can add a chat to the site in a few clicks. The constructor allows you to create and change the visual appearance of the chat on the site. For the convenience of users, the complete process of integrating chat into the site is shown in a short video instruction.
Chat on the site allows you to increase audience loyalty and the number of sales – the client can get an answer to the question 24/7. The chatbot maintains communication with site users, answers standard questions, collects important information and, if necessary, transfers all data to the operator. The key advantage of the chat on the site is to reduce the workload of the contact center, since most of the basic tasks are available to the smart assistant.
You can create a chat on the site yourself using the chat bot builder or by contacting the Gerabot team of specialists.
Gerabot customers receive a list of quick responses for the operator to work with. The quick response templates are unique because they are tailored to fit the needs of the business. This method of communication significantly reduces the response time and increases customer loyalty.
Usually, to start communication, a company employee needs to go to the platform, open a request and start a dialogue with the client. To simplify this process, an additional service – chatbot for the operator. Businesses get an internal chatbot, available only to company employees. The client's request to connect the operator on the site comes to the chatbot. The operator, in turn, receives a request in the messenger. The manager has a complete history of client communication with a smart consultant on the site, is aware of the request, the client's needs and all the necessary additional data, so that the client's request receives an instant response.
Chat on the site increases the number of hits to 70%, and the beginning of communication allows you to interest the site visitor and transfer him to the client category. Thanks to automated responses, the operator receives requests only from the most interested users who are familiar with the product or service. In addition, during non-working hours of the contact center, the bot saves the data received from the user and notifies the operator about the information update.
Payment for the chat service on the site is not fixed, since it is carried out depending on the number of user requests. This method allows you to save the resources of small and medium-sized businesses.
The number of operators is unlimited and does not require additional fees – all operators get their own account. This allows the company to track the quality of work of each manager and receive statistics on successful communications.
Users have the opportunity to create an analogue of a chat on the site in the messenger. A chatbot in a messenger may contain a similar set of functions or be an advanced add-on. In order to duplicate a chat on a site in a messenger, you do not need to write new logic and scripts, the Gerabot platform allows you to use one logic both for chat bots in messengers and as a bot on the site.
If necessary, the functionality of the chatbot can be extended by adding new scripts or integrating additional services. A modified chatbot can become a complete analogue of a website: choosing a product, creating an order, calculating the cost, specifying the delivery address, signing up for a service, etc.
Website chat helps businesses get new leads. When communicating on the site, the user can receive a lead magnet (promo code, trial period, shareware, etc.) to switch to the chatbot. The bot keeps contact with the user and allows you to create a mailing list or initiate a dialogue in the future.
Chat for the site has detailed analytics on the Gerabot platform, as well as the ability to integrate with the CRM system. With the help of analytics, you can track the effectiveness of each manager. Among the important indicators: the number of requests, response speed, the percentage of successful communications. Also available is the occupancy tracking feature by the hour to identify peak times with increased demand for operators.
User analytics allows you to distribute the audience according to certain characteristics, which are used to improve marketing performance. The user can provide the company with their location, age, gender or other personal data in order to receive personalized offers.
After each communication, the client can send feedback on the performance of the chat or operator. This allows employees to instantly learn about non-standard situations and respond to them in a timely manner. In addition, according to research, most customers choose to report controversial situations in a chatbot, rather than in person with a real manager. The ability to leave a complaint and get a quick resolution increases customer confidence.
Special offer!
Get unlimited functionality of the service, 1 year subscription and the help of our specialists in configuring the bot according to your needs.
Only $172
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Chat for the site – is an interactive tool for interaction with visitors, which allows you to quickly and conveniently answer questions and help solve problems. With chat, you can provide your customers with a fast and efficient way to communicate with your company, which will increase their satisfaction and increase conversion on your site. Chat can be configured to automatically answer questions, recognize keywords, and talk about your products and services.
Chat for the site is a powerful tool for interacting with your customers, which provides many advantages to the business. Here are some of them:
Improved customer service: With chat for the site, your customers can get prompt support and answers to their questions in real time. This improves their satisfaction with the service and increases their loyalty to your brand.
Increase conversions: Site chat can help you increase conversions on your site as it allows you to solve customer problems in real time. You can help customers with the selection of goods and services, answer their questions and provide additional support during purchases.
Saving time and money: Chat for the site can replace phone support and e-mail. This will allow your company to save money and time that can be used for other tasks.
Increase sales: Site chat can be a powerful tool to increase sales. You can entice customers to shop with personalized offers and recommendations that target their needs and interests.
Increasing the level of trust: Chat for the site makes it easy for customers to contact your company with any questions and problems, which increases the level of trust in your business.
Gerabot is a chat widget for the site with the possibility of connecting a chatbot and building omnichannel communication solutions. It allows you to set up chat on the site and create chatbots for various messengers (Facebook Messenger, Viber, Telegram and others) and use them on your site. Gerabot also offers integration with other tools, such as CRM systems, newsletters, contact collection, and others.
By installing Gerabot online chat on your site, you get the opportunity to communicate with site visitors in real time. This provides faster and more efficient interaction with users and helps to solve their questions.
One of the advantages of Gerabot is the ability to customize your messages according to the needs of your audience. You can create a chatbot with an understanding of the needs of your target audience and take into account their preferences, which provides a more personalized and effective interaction experience with your site.
Gerabot also allows you to set different modes of interaction with users, for example, auto-answers to questions, distribution of questions between operators, settings of various scenarios and others. This ensures a smoother and more organized process of interacting with customers and helps increase the efficiency of your team.
In addition, Gerabot provides additional features such as contact collection, mailings and chatbot usage statistics.
In addition, the chat for the Gerabot site provides the ability to collect useful statistics for analyzing the effectiveness of interaction with customers. You can track metrics like messages, link clicks, average response time, and more to understand which interactions are working best for your business and which can be improved.
Please note that the Gerabot site chat allows you to interact with customers in different languages, which can be useful for businesses operating in an international environment.
Finally, it's important to note that Gerabot's site chat is a very flexible tool that allows you to customize your customer interaction through multiple channels, including Facebook Messenger, Telegram, Viber, WhatsApp, and more. This allows your business to act on your needs and allows customers to interact with you through a channel that is convenient for them.
So, if you are looking for an efficient and convenient way to interact with your customers, Gerabot chat is the perfect solution for you. Contact our team to learn more about how we can help you design and customize a chat widget for your site.
За час співпраці компанія показала свою здатність з високою відповідальністю підходити до поставлених завдань, виконувати роботи вчасно і якісно. Характерною рисою роботи Gerabot є високий професіоналізм і відповідальність співробітників компанії.
Рекомендуємо Gerabot, як надійного і стабільного партнера в області розробки чат-ботів.
AcinoBot зайняв 2 місце за версією Асоціації корпоративних медіа України як діджитальний корпоративний інструмент.
Також Acinobot входить до складу 3 найкращих проектів нашого регіону СНД, що направлені в хеад офіс (Швейцарія) в рамках проекту Recognition. Ціль даної активності - пошук найкращих практик для того,щоб маштабувати і використати їх інших країнах чи регіонах.
Дякую Вам за співпрацю!
Компанія Gerabot виконала проєкт повністю, починаючи від розробки завдання з рекомендаціями, як саме повинен виглядати чат-бот, для найбільш ефективних показників, і закінчуючи якісною технічною підтримкою.
Чат-бот, окрім самого сайту, став популярним каналом продажу який постійно набирає обертів.
Дякуємо команді Gerabot за співпрацю!