Online support, chat for the site

Integration of chat into the site takes a few minutes and does not require additional specialized knowledge. Using the Gerabot platform, any user can add a chat to the site in a few clicks. The constructor allows you to create and change the visual appearance of the chat on the site. For the convenience of users, the complete process of integrating chat into the site is shown in a short video instruction.

Chat on the site allows you to increase audience loyalty and the number of sales – the client can get an answer to the question 24/7. The chatbot maintains communication with site users, answers standard questions, collects important information and, if necessary, transfers all data to the operator. The key advantage of the chat on the site is to reduce the workload of the contact center, since most of the basic tasks are available to the smart assistant.

You can create a chat on the site yourself using the chat bot builder or by contacting the Gerabot team of specialists.

Gerabot customers receive a list of quick responses for the operator to work with. The quick response templates are unique because they are tailored to fit the needs of the business. This method of communication significantly reduces the response time and increases customer loyalty.

Usually, to start communication, a company employee needs to go to the platform, open a request and start a dialogue with the client. To simplify this process, an additional service – chatbot for the operator. Businesses get an internal chatbot, available only to company employees. The client's request to connect the operator on the site comes to the chatbot. The operator, in turn, receives a request in the messenger. The manager has a complete history of client communication with a smart consultant on the site, is aware of the request, the client's needs and all the necessary additional data, so that the client's request receives an instant response.

Chat on the site increases the number of hits to 70%, and the beginning of communication allows you to interest the site visitor and transfer him to the client category. Thanks to automated responses, the operator receives requests only from the most interested users who are familiar with the product or service. In addition, during non-working hours of the contact center, the bot saves the data received from the user and notifies the operator about the information update.

Payment for the chat service on the site is not fixed, since it is carried out depending on the number of user requests. This method allows you to save the resources of small and medium-sized businesses.

The number of operators is unlimited and does not require additional fees – all operators get their own account. This allows the company to track the quality of work of each manager and receive statistics on successful communications.

Users have the opportunity to create an analogue of a chat on the site in the messenger. A chatbot in a messenger may contain a similar set of functions or be an advanced add-on. In order to duplicate a chat on a site in a messenger, you do not need to write new logic and scripts, the Gerabot platform allows you to use one logic both for chat bots in messengers and as a bot on the site.

If necessary, the functionality of the chatbot can be extended by adding new scripts or integrating additional services. A modified chatbot can become a complete analogue of a website: choosing a product, creating an order, calculating the cost, specifying the delivery address, signing up for a service, etc.

Website chat helps businesses get new leads. When communicating on the site, the user can receive a lead magnet (promo code, trial period, shareware, etc.) to switch to the chatbot. The bot keeps contact with the user and allows you to create a mailing list or initiate a dialogue in the future.

Chat for the site has detailed analytics on the Gerabot platform, as well as the ability to integrate with the CRM system. With the help of analytics, you can track the effectiveness of each manager. Among the important indicators: the number of requests, response speed, the percentage of successful communications. Also available is the occupancy tracking feature by the hour to identify peak times with increased demand for operators.

User analytics allows you to distribute the audience according to certain characteristics, which are used to improve marketing performance. The user can provide the company with their location, age, gender or other personal data in order to receive personalized offers.

After each communication, the client can send feedback on the performance of the chat or operator. This allows employees to instantly learn about non-standard situations and respond to them in a timely manner. In addition, according to research, most customers choose to report controversial situations in a chatbot, rather than in person with a real manager. The ability to leave a complaint and get a quick resolution increases customer confidence.