Chatbot for Vaillant equipment maintenance service company

Main

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Cases

A chatbot for a customer service company

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A chatbot for a customer service company

Client.

Vaillant– market leader in heating and ventilation technology.

Key tasks:

development of the chatbot structure for convenient selection of the support region and request processing;
creating a mechanism for selecting parameters to generate a request in accordance with user data;
forming a request and synchronizing data with third-party services;
informing the user about the current state of the request, informational messages.

Chatbot for water delivery, closed main customer requests:

Chatbot structure development

A chatbot that provides services for the company's customers provides a bot logic structure that makes it easy to find the necessary information, make requests to the company for support, and manage the history of requests.

Request Formation Mechanism

If a company provides multiple services for which the user selects a query type, the query parameter selection mechanism helps speed up the process and make it easier for the user. Depending on the equipment, the user receives already prepared forms for generating a request

Request Synchronization

In order to quickly respond and process the user's request, the data that the user adds to the chatbots is synchronized with external services in which the company's managers process them, and thanks to synchronization with the bot, they send the data to the user in the chatbot.

Information mechanism

Information about changes in the state of the user's request, newsletters, questions to customers of the – all this can be done by company managers, both with the help of chatbot management system tools and with the help of external services.