A chatbot for a customer service company


Vaillant– market leader in heating and ventilation technology.

Key tasks:

  • development of the chatbot structure for convenient selection of the support region and request processing;
  • creating a mechanism for selecting parameters to generate a request in accordance with user data;
  • forming a request and synchronizing data with third-party services;
  • informing the user about the current state of the request, informational messages.

Chatbot for water delivery, closed main customer requests:

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