Name: Chatbot for a chain of supermarkets
Brand: Gerabot
Rating: 5 (9 reviews)

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Chatbot for a chain of supermarkets

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Chatbot for a chain of supermarkets

Client.

Poloskun.ua - a network of stores for household goods and the whole family in Western Ukraine.

Key tasks:

placement of information about the stores of the network, search by location;
informing customers about new promotional offers, company news;
development and synchronization of a company's loyalty program in a chatbot, generation of a loyalty card barcode.

Chatbot for water delivery, closed main customer requests:

Chatbot logic development

The structure of the chatbot is designed based on the main questions that the user may want to know through the bot. The structure of the chatbot is not very branched, which allows you to quickly get information about the company's stores and promotions.

Information via chatbot

The structure of the chatbot provides for a separate section of the chatbot with company promotional offers to increase user loyalty and interest in using the chatbot. Also, promotional offers can be sent via mailing list.

Loyalty program

The key task for the retail chatbot is to implement the functionality of the loyalty program with the generation of barcodes of user loyalty cards for their further use in the company's stores. The loyalty program is synchronized with external services.