Name: Chatbot for water utility
Brand: Gerabot
Rating: 4.5 (0 reviews)

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Chatbot for water utility

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Chatbot for water utility

Client.

Podilskvodokanal is a water supply provider for the city of Podilsk.

Key tasks:

development of user-friendly logic and structure of the chatbot;
development of the company's user authorization module;
creation of functionality for checking debt and transmitting indicators;
management system for chatbot administrators for data processing.

Chatbot closed main customer requests:

Developing convenient chatbot logic

A comprehensive and convenient chatbot structure has been developed in which the user can easily find information about the current status of his accounts, services and company contacts. Also, the user can check his debt and bill payment in the bot at any time.

Authorizing users in the bot

The chatbot provides a user authorization system based on personal data, as well as the ability to add other account numbers if they are tied to his phone number. This adds convenience and simplifies the client's interaction with the company.

Personal account and data transfer

The bot implements the functionality of the user's personal account, with which he can transfer data from meters, which are synchronized with the company's third-party services for data management and analytics. Data processing functionality is also built into the management system.

Chatbot management system

The management system and CRM system are an integral part of the chatbot, which helps the bot administrator make changes to the bot logic, change the content and user-bot interaction scenarios. The management system also includes a chatbot analytics section.