Name: Chatbot for motorcycle parts store
Brand: Gerabot
Rating: 4.7 (7 reviews)

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Cases

Chatbot for motorcycle parts store

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Chatbot for motorcycle parts store

Client.

Zalem – online store selling spare parts and accessories for motorcycles.

Key tasks:

synchronization with external company services and website;
mechanism for searching for goods by article or other parameters;
the ability to create an online request for ordering;
management system for chatbot administrators to process requests.

Chatbot closed main customer requests:

Data synchronization

The catalog of goods in the chat is fully synchronized with the external system of the store, where goods are kept. This allows you to keep the database of products in the chatbot up to date and improve the search for users.

Product search

The search for goods takes place according to the current database of the online store, which is synchronized with the current company data. The user can search for a product by article or named, if several products are found, he can select the required one.

Online request

When the chatbot user finds the product he needs, he can send a request for the product for processing by the manager and further processing or clarification of the data on the product. If necessary, the manager can contact the user.

Control system

The chatbot management system allows the project administrator to analyze all requests from clients, provide feedback, filter and process data, and update current data on products and orders.