MagicCoffee is an online store for the wholesale and retail sale of coffee, tea and accessories.
Key tasks:
development of a personal user account with a loyalty program;
development of the functionality of the store in a chatbot, with duplication of the capabilities of the company's online store;
online payment for orders via a chatbot using a payment chatbot;
data synchronization with the site database and the company's external crm system.
Chatbot closed main customer requests:
Personal Area
The functionality of the personal user account is duplicated from the functionality of the company's website. In the account, the user can view his current and archived orders, learn the news and the company's loyalty program.
Shop in a chatbot
The chatbot contains a complete analogue of the functionality of the company's online store, including: product catalog, product cards, product attributes and filters, search, shopping cart and payment systems through the chatbot.
Online payment
The chatbot is connected to the online payment system used on the client's website. The chatbot user has the opportunity, without leaving the store bot, to place an order through the cart in the chatbot and immediately pay for it.
Data synchronization
The chatbot shop is fully synchronized with the site database: categories, products, filters, etc. This is done to make it easier and more convenient to manage the assortment of the store, to receive new orders immediately in the store management system.
