A chat bot for an energy company


PJSC “Kharkovenergosbyt” - energy supply company of Kharkov and the region.

Key tasks:

  • optimization of work processes of the customer support department;
  • development of the functionality of the user's personal account in the chatbot, synchronization with external services;
  • informing customers about the need to pay the debt and other messages via the chatbot;
  • using a chatbot as a marketing tool to increase consumer loyalty.

Chatbot for water delivery, closed main customer requests:

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