Name: Chatbot for water delivery company Khvilya Zdorov'ya
Brand: Gerabot
Rating: 4.8 (3 reviews)

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Chatbot for water delivery company Khvilya Zdorov'ya

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Chatbot for water delivery company Khvilya Zdorov'ya

Client.

TM «Khvilya Zdorov`ya» – delivery of natural artesian water from a well 335 meters deep.

Key task:

development of a mechanism to simplify the ordering process for current and new customers of the company;
the ability to quickly contact the support service in case of issues that require immediate resolution;
informing customers about new promotional offers of the company with a high interaction conversion rate;
Maximum integration of the company's external services with a chatbot to quickly receive and process orders.

Case video vod delivery chatbot

Chatbot for water delivery, closed main customer requests:

Simplify the ordering process

An order in a chatbot for ordering water delivery is carried out with just a few clicks, while the customer can either make a new order or use the mechanism of repeating the last order without entering the address and other data for the order.

Quick resolution of issues with support

Using the customer support functionality built into the – the client can contact support and send their request in just a couple of clicks. Integration of the system with external services of the company allows processing the request and contacting the client in a matter of minutes.

Informing high converting customers

Chatbot – it is the most effective marketing tool. The readability of messages in the chatbot is more than 80%, in contrast to email newsletters, which have 0.3% of message opening. Thus, by making a mailing list through a chatbot, the company is sure that the marketing messages will be read by the client.

Integration with external services

Typically, large companies use various services for data analytics, marketing analysis, maintaining customer data and sales data. The integration of the chatbot with all company services provides an opportunity both to receive up-to-date data about users and orders, and to simplify the ordering process for users.