Name: Chatbot for Biele and Suhe stores
Brand: Gerabot
Rating: 4.5 (0 reviews)

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Chatbot for Biele and Suhe stores

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Chatbot for Biele and Suhe stores

Client.

Bile and Suhe chain of stores is one of the largest chains of alcohol stores in Ukraine.

Key tasks:

placement of information data about network stores, search by location;
informing customers about new promotional offers, company news;
information about the company's information channels, links to other resources;
development and synchronization of the company's loyalty program in the chatbot, formation of the bar code of the loyalty card.

Chatbot closed main customer requests:

Development of chatbot logic

The structure of the chatbot is designed based on the main questions, information on which the user may want to learn through the bot. The structure of the chatbot is not very extensive, which allows you to quickly get information about the company's stores and promotions.

Information via chatbot

The structure of the chatbot provides a separate section in the chatbot with the company's promotional offers to increase the user's loyalty and interest in using the chatbot. Also, promotional offers can be sent in the form of a mailing.

Information about the company

Placing information about other channels of the company in the chatbot, for example: information channels, groups, website, provides an opportunity to increase loyalty and trust in the brand. Convenient links to specific information that meets the user's request increases loyalty to the company.

Loyalty program

The key task for a retail chatbot is the implementation of a functional loyalty program with the formation of bar codes for users' loyalty cards, for their further use in the company's stores. The loyalty program is synchronized with external services.