Name: Chatbot for the DS pharmacy network
Brand: Gerabot
Rating: 4.8 (0 reviews)

Main

►

Cases

Chatbot for the DS pharmacy network

►

Chatbot for the DS pharmacy network

Client.

The DS pharmacy chain is one of the largest pharmacy chains in Ukraine.

Key tasks:

implementation and synchronization of the loyalty program for customers, creation of barcodes;
development of functional medicine order, user order history;
development of the functionality of searching for the nearest pharmacies according to the user's location;
setup of notification and reminder systems to retain the company's customers.

Chatbot closed main customer requests:

Registration and loyalty program

The chatbot implements synchronization with the company's general customer base, which allows bot users to register and participate in the company's loyalty program, or use their existing loyalty program bonuses.

Forming an order in the chatbot

The chatbot contains the functionality of creating and forming an order for goods, which includes several steps, such as: choosing the user's city, searching for drugs by name, searching for the nearest pharmacies for ordering, or pharmacies with the availability of all products.

Search for the nearest pharmacies by location

The ability to find pharmacies closest to the user by location, which allows the company's customers to quickly and conveniently form and pick up their orders. Also, the chatbot displays the availability of medicines in pharmacies.

Marketing tools

To increase company loyalty and customer retention, the chatbot provides as automatic marketing tools, such as notifying the user if he has not completed certain actions in the bot, or mailing by audience segments.