ACINO – an international pharmaceutical company specializing in the development and production of modified generic drugs, using modern achievements and advanced technologies.
Key tasks:
development of a chatbot structure that is understandable and deployed for employees;
optimization of internal processes of interaction between departments of the company and communication of employees;
the ability to easily and conveniently access corporate information and measures;
increasing the loyalty of employees within the company, holding online events.
Chatbot for water delivery, closed main customer requests:
Chatbot logic development
One of the most important steps in creating a corporate chat bot for a large company is the thoughtful logic and structure of the bot. This is the first step towards making the bot simple and convenient, and become widely used among company employees.
Optimization of company processes
The main goal of the corporate chat bot – this is the optimization of many processes within the company, such as the transfer of data and documents between employees, feedback between employees and departments of the company, important notifications, marketing events.
Access to the information
The ability to receive the necessary documents, certificates, forms without unnecessary requests to other departments or employees can significantly increase the speed and quality of the company's employees and optimize processes that can usually require a lot of time spent.
Loyalty increase
Operational marketing activities within the company – one of the important ways to increase the productivity of the company's employees. Questioning, loyalty programs, employee communication measures can significantly increase loyalty within the company.
